Hosted Call Centre Sevices are the way forward, its here now!
Moving over to a hosted call centre solution primarily has cost saving benefits. Since hosted technology removes the need for any hardware, software licences, there is no real capital expenditure, the need for a massive IT team or even specialist technicians are removed, to maintain in house infrastructure. The hosted technolgy provider takes care of your daily support issues, and usuallly quicker than traditional vendor support. But most importantly its the ability to deploy services or swich on and off bits of the service depending on the circumstances.
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Hosted Contact Centre technology is flexible and can be adapted to the needs of any business. Hosted technology can allow you to manage one to several thousand concurrent agents or callers to any telephone, any location with almost any application. Hosted Contact Centre Technology based solutions are tailored to customer's specific needs and change frequently along with the changing needs of the business.
The functionality of PULSE competes with the most advanced and some of the more expensive hardware based contact centre solutions in the market. Product development is market driven, and often it is our customers who decide what functionality needs to be developed next.
Companies that are constantly changing to adapt to their current market situation need solutions that make them flexible. Whether it be more or less locations, employees, a new acquisition, new channels of communication or even new communication strategy – with PULSE you select and customize the solution you need at the time you need it.