Contact Centre Hosted

Simple Skill Based routing to complex algorithms can be applied for answering the call to the SLA required. Location Based routing can allow for locally placed business or an appropriately skilled agent to receive a call, originated via mobile or land line.

WEB based contact centre PULSE solution is a scalable, configurable solution that can be set up to meet the individual customers’ requirements. PULSE can work on top of your existing infrastructure.

Allows customers to access via:

Access Methods           Intelligent Call Processing           Call Delivered Anywhere in the world

CRM Integration, VIP Routing, skill based routing, location based routing, sla based routing, follow the sun routing, extensive reporting and workforce management

  • The Phone
  • Over the Web
  • Email in Queue
  • Web Chat
  • SMS

Try our web CHAT via Pulse for Call Centre solutions

customers connect to live call centre agents for support, sales and customer service

web chat via intelecom Pulse Hosted call centre solution

Web Call Back service via the Intelecom Hosted Call Centre Platform

Empower customers with on demand call back service

web callback via Pulse call centre solution

© Intelecom UK Ltd. | 10 Greycoat Place | London | SW1P 1SB | Phone: +44 (0) 845 080 3070 | E-mail: info@contactcentrehosted.com | Company no. 4124967
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